Terms & Conditions

§ 1 Provider Information

HomeyHomes GmbH i. G.
Helmsberg 37
32584 Löhne, Germany

Managing Director: Marc Schönpflug
Email: hello@homeyhomes.de
Phone: +49 171 218 3047

§ 2 Subject of the Agreement

HomeyHomes rents furnished serviced apartments for commercial short-term use, including short- and mid-term stays.

§ 3 Formation of Contract

The contract is concluded through the guest’s online booking and subsequent booking confirmation by HomeyHomes.
Bookings are binding.

§ 4 Duration of Stay

Stays of more than 30 days are possible.
The guest does not acquire any tenancy rights or protection under German residential tenancy law at any time.

§ 5 Prices and Payment

Full payment of the total price is due before arrival.
Accepted payment methods are displayed during the booking process.

§ 6 Security Deposit

HomeyHomes may require a security deposit or a credit card pre-authorization.
This serves to cover damages or special cleaning costs.

§ 7 Cancellation Policy

The cancellation conditions shown in the booking system apply and form part of the contract.

Standard policy:
– Free cancellation up to 7 days before arrival
– After that, tiered fees up to 100% of the total price

§ 8 Use of the Apartment

– Parties and events are strictly prohibited.
– Smoking inside the apartment is not permitted.
– Pets only with prior written approval.

§ 9 House Rules

The house rules displayed on the website and/or in the apartment form part of the contract.

§ 10 Registration Law / Guest Records

The guest is obligated to provide all legally required registration data in accordance with the Federal Registration Act (Bundesmeldegesetz).

§ 11 Damages and Guest Liability

The guest is liable for all damages caused by them or their accompanying persons.
HomeyHomes may charge damages against the deposit or the stored credit card.

§ 12 Limitation of Liability (HomeyHomes)

HomeyHomes is liable only for intent and gross negligence.

No liability for:
– loss of personal belongings
– interruptions of internet services
– force majeure

§ 13 Smart Lock / Digital Access Codes

– Access codes may not be shared with third parties.
– In case of suspected misuse, access may be blocked immediately.
– Any resulting costs must be borne by the guest.

§ 14 Cleaning / Final Cleaning

A mandatory final cleaning fee applies. The amount depends on the apartment and is clearly displayed prior to booking.

Final cleaning covers normal usage.
Extraordinary contamination is not included, such as:

– heavy residues (food, liquids, bodily fluids)
– persistent odors (smoking, cooking, pets)
– excessive or improper waste disposal
– damage or unusual condition after parties or group stays

Special cleaning, odor removal, upholstery/carpet cleaning, or additional measures will be charged based on actual effort.

§ 15 Force Majeure

In cases of force majeure, no claims can be made against HomeyHomes.

§ 16 Data Protection

The current privacy policy on the website applies.

§ 17 Place of Jurisdiction

For merchants, the place of jurisdiction is the registered seat of HomeyHomes.
For consumers, statutory jurisdiction applies.

§ 18 Corporate Bookings / B2B Clients

There is no right of withdrawal for B2B bookings.
The booking company is jointly and severally liable for all costs.

§ 19 Long-Term Stays over 30/90 Days

– No residential tenancy rights / no tenant protection
– Mandatory monthly interim cleaning
– For stays exceeding 90 days, HomeyHomes may request additional documents (e.g., company confirmation or identity verification)

§ 20 City Tax / Accommodation Tax

If an accommodation tax is applied, HomeyHomes will pass it on to the guest.
Business travelers may be able to apply for exemption.

§ 21 Energy Consumption

Normal usage is included.
Excessive or unusually high energy consumption will be charged separately.

§ 22 Noise and Quiet Hours

– Quiet hours: 22:00–06:00
– Violations may result in a contractual penalty of up to €500
– In case of severe violations, HomeyHomes may terminate the contract without notice and block access

§ 23 Tradespeople / Contractors

– Must be declared during booking
– Additional cleaning may apply
– Storage of tools, materials, or hazardous substances inside the apartment is prohibited

§ 24 Video Surveillance

Video surveillance may be present in common areas of the building and will be clearly marked.
No surveillance takes place inside the apartment.

§ 25 Extended Smart Lock Rules

In case of misuse, sharing, or manipulation of the smart lock, the guest is liable for all resulting damages and costs.

§ 26 Contractual Penalty

A contractual penalty of up to €500 may be imposed for the following violations:

– parties
– smoking inside the apartment
– sharing access codes
– significant disturbances of neighbors
– breaches of essential house rules

§ 27 Waste Disposal

The guest is required to dispose of waste properly.
Special waste or improper disposal will be charged separately.

§ 28 Internet / Wi-Fi

Internet use is permitted only for legal purposes.
The guest is liable for any legal violations (e.g., copyright infringements).

§ 29 Condition Checks / Interim Cleaning

HomeyHomes may conduct regular condition checks during extended stays.
In cases of significant dirt or misuse, special cleaning will be charged.

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For further information, please refer to our Privacy Policy or visit our homepage.