Privacy Policy

​

1. Responsible

HomeyHomes GmbH i. G.
Helmsberg 37
32584 Löhne
Germany

Email: hello@homeyhomes.de
Managing Director: Marc Schönpflug

​

2. Categories of Data Processed

We process the following categories of data in particular:

• Master and contact data (name, address, phone number, email)

• Booking data (travel dates, number of guests, prices)

• Stay and guest information

• Payment and billing data

• Communication data (email, chat, phone, WhatsApp)

• System, log, and device data

• Smart lock and access data (Nuki)

• Cleaning and inspection data, incl. photos/videos

• Website, cookie, and usage data

• Data from automations (n8n, AI-based systems)

3. Data Sources

• Direct entries via website, forms, email, telephone

• Booking platforms: Airbnb, Booking.com, Expedia Group, FeWo-direkt, HRS Holidays

• Property management system: Smoobu

• Pricing system: PriceLabs

• Digital access systems: Nuki

• Payment services: Stripe, PayPal

• Banking / accounting: Qonto, Lexoffice

• Communication: Gmail, WhatsApp Business, SIPGate

• Cleaning & inspection: TURNO

• Automations / workflow systems: n8n + AI agents

4. Purposes of Processing

• Execution and management of bookings

• Provision and management of apartments

• Access control, security, smart lock operations

• Cleaning, damage documentation, evidence preservation

• Customer service, communication, guest support

• Payment processing and invoicing

• Fulfillment of statutory retention requirements

• Operation, security, and optimization of the website

• Internal process automation

Legal bases: Art. 6(1)(a), (b), (c), and (f) GDPR.

​

5. Website & Hosting

When visiting the website, technical data are automatically processed (IP address, browser type, time, referrer).
Processing is carried out for security and operational purposes.

Legal basis: Art. 6(1)(f) GDPR.

​

6. Cookies & Consent Management

We use:

• essential cookies (technically necessary)

• functional cookies

• statistical cookies (e.g., anonymized website analytics)

• marketing cookies (only with consent)

Consent is obtained via a consent banner (TTDSG).
Withdrawal of consent is possible at any time.

​

7. Contact Forms & Communication

When contacting us, we process the data you provide (name, email, message, optionally phone number).
Storage duration: 6–12 months.

​

8. Booking System (Smoobu)

Smoobu processes, among other things:

• booking data

• stay data

• guest communication

• apartment assignments

Legal basis: Art. 6(1)(b) GDPR (performance of a contract).

​

9. Payment Service Providers (Stripe, PayPal)

The privacy notices of the respective payment providers apply.
Legal bases: contract performance and legal obligations.

​

10. Banking & Accounting (Qonto, Lexoffice)

Processing of payment, invoice, and accounting data.
Retention according to § 147 AO: 10 years.

​

11. Digital Access Systems (Nuki)

Processed data:

• access codes

• timestamps

• access events

Purpose: security, access control, documentation.

​

12. Communication (Gmail, WhatsApp Business, SIPGate)

Processing of messages, metadata, and communication histories for request handling and documentation.

​

13. Automations & AI Agents (n8n)

Automated processing of:

• messages

• system data

• booking and stay data

• categories and actions for process optimization

No profiling for advertising purposes.

​

14. Cleaning & Inspection (TURNO)

Processed data:

• photos/videos of apartment condition

• checklists and work records

• damage reports

• time logs of cleaning staff

Purposes: documentation, quality assurance, damage assessment.

Legal bases: Art. 6(1)(b), (f) GDPR.

​

15. External Service Providers

Cleaning companies, maintenance services, key management and technical service providers receive only the data necessary for their tasks.

​

16. Guest Wi-Fi

Processed data: IP address, MAC address, timestamps, connection duration.
No content analysis.
Storage duration: 7–30 days.

​

17. Data Processing Agreements

Data processing agreements pursuant to Art. 28 GDPR exist with all key service providers
(e.g., Smoobu, TURNO, Nuki, PriceLabs, hosting providers, payment services).

​

18. Storage Periods

• Booking & billing data: 10 years

• Communication (email, chat): 6–12 months

• Smart lock data: 6 months

• Cleaning documentation: 3–12 months

• System/log data: 7–30 days

19. Rights of Data Subjects (GDPR)

You have the right to:

• Access (Art. 15)

• Rectification (Art. 16)

• Erasure (Art. 17)

• Restriction of processing (Art. 18)

• Data portability (Art. 20)

• Object (Art. 21)

• Withdraw consent at any time

Requests to: hello@homeyhomes.de

​

20. Right to Lodge a Complaint

Supervisory authority:
State Commissioner for Data Protection and Freedom of Information NRW (LDI NRW)
www.ldi.nrw.de

​

For further information, please refer to our Terms and Conditions or visit our homepage.